Payment Policy
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**Applicable Services:** All Services including Attendant, Nursing Care, Critical Care, Infant Care, Rehab Care except Physio and short-term intervention service.
**Only Direct Payment to DIL SE CARE AT HOME:** You don’t have to pay the caregiver in cash or cheque unless asked by the Dil se care at home Customer Service team. You will be paying Dil se care at home directly Online/App or request a cash/cheque pickup.
**Payment Mode:** App, Online, NEFT, Cheque, and Cash payments are accepted. Dil se care at home promotes and prefers online payment in advance which enables us to pay our caregivers in time without hassle. For Cash/Cheque pickup amount should be more than Rs. 1500/- any amount below that should be paid online.
**Taxes:** A 3% tax will apply to all services provided by Dil se care at home. It is in accordance with prevailing tax regulations.
Payment Facilities
**Weekly:** Every 7 days a weekly invoice will be generated and payment for the same needs to be paid in advance. Non-advance payment will add a penalty of Rs.100/- on a daily basis.
**Monthly:** This will be an advance payment service, you will need to pay 30 days payment in advance or else by default the Weekly cycle will be applied.
**Surcharge:** Surcharge will be applicable during the festival season as an add-on incentive for the Caregiver to work and support the patient. Surcharge fee will be informed two days prior to any festival and it may range from Rs. 100 to Rs. 300 per 12 hours visit, depending on the festival.
General Terms and Conditions on Payments
Dil se care at home won’t be accountable if any amount paid to the caregiver. The service fee has to be paid to Dil se care at home and under no circumstances the amount paid to the caregiver will be adjusted with the service fee.
30 days after the overdue date, if payment is not done the case will be legally filed and the dispute will be resolved in Nagpur district court.
The above-mentioned amount only includes payment charges for those visits where the attendance of the caregiver has been verified. The mentioned amount is not for the visits till date and it shouldn’t be considered as the final amount, charges for the unverified visits will be added after getting a confirmation from the customer as well as caregiver.
REFUND POLICY
Once the refund is initiated, your balance amount will be credited to your account within 3 working days.
Refund will be done only through NEFT.
Please review our terms and conditions at [https://dilsecareathome.com/terms-conditions/]
CANCELLATION POLICY
You may cancel or reschedule any appointment by calling 09325722171 or through the website or mobile app, no later than 24 hours prior to the scheduled appointment else you will be charged @100% of the service charge.
In case of a request for rescheduling, Dil se care at home does not guarantee that it will be able to provide the same Caregiver again and at the rescheduled time.
Dil se care at home may cancel or reschedule any appointment without prior notice.