User Agreement & Terms of Service.

1. Platform purpose

Dil Se Care At Home is a Pan-India platform that connects clients with caregivers for:

• Elder Care
• Patient Care
• Baby Care
• Mother Care
• Home Assistance Services

The platform operates across India. Caregiver availability may vary by city and area.

2. Eligibility

• You must be 18 years of age or older to create an account and use this platform.
• You agree to provide accurate, current, and complete information during registration and to keep it updated.
• One mobile number = one account. Multiple accounts on the same number are not permitted.

3. Non-subscribed users

Non-subscribed users can:

• Browse caregivers
• Use filters and search
• Shortlist (favorite) caregivers
• Request a monitored call with caregivers

After a call request:

• Our team will verify caregiver availability.
• If available, a monitored call will be arranged.
• Client and caregiver may discuss requirements, timing, duties, and salary expectations.

Non-subscribed users cannot:

• Post care requirements / jobs
• Receive caregiver applications
• Complete a caregiver hiring or joining process through the platform

4. Subscription plan

Charges: ₹999 + GST per month

A subscription is mandatory before:

• Hiring a caregiver
• Initiating caregiver joining
• Activating services through the platform

The subscription must remain active for the entire duration the client continues taking services from a caregiver hired through the platform.

Without an active subscription:

• Caregiver joining will not be processed
• Active service support may be restricted or paused

Refund Policy: Subscription fees are non-refundable once payment is completed, irrespective of usage. No partial, pro-rata, or full refunds will be issued.

5. Benefits of subscribed users

Subscribed users receive all browsing benefits plus:

• Ability to post caregiver requirements / jobs
• Receive caregiver applications
• Requirement notifications sent to matching caregivers in the relevant city
• Monitored platform communication with interested caregivers

6. Caregiver verification

All caregivers listed on this platform are Aadhaar Verified before profile approval.

Some caregivers may additionally have:

• Address Verification
• Criminal History Check
• Background Verification

These appear as badges on the caregiver's profile.

Optional Verification Add-On: If a client wants additional safety verification for a specific caregiver, they may purchase the Verification Add-On. Our authorized verification partner will conduct Address Verification, Criminal History Check, and Background Verification. A verification report will be shared with the client.

Verification Charges: ₹700 + GST per caregiver

• One verification payment covers one caregiver only.
• Verification fees are non-refundable once the verification process has begun.

7. Payments

The following payments are processed through the official platform payment gateway:

• Subscription Fees
• Verification Fees

Payment Gateway: Razorpay

The salary or service payment finalized between the client and the caregiver must be paid directly between them. The platform does not handle caregiver salary payments unless separately agreed in writing.

8. Communication policy

For safety and support:

• Calls between clients and caregivers may be monitored or routed through the platform.
• Communication records (call logs, in-app messages) may be maintained.
• By using the platform, you consent to such monitoring and recording.

9. Platform responsibility and disclaimer

• Dil Se Care At Home performs basic verification before onboarding caregivers but does not act as an employer of any caregiver.
• The platform is a facilitator - final hiring decisions remain the client's responsibility.
• The platform does not guarantee the future conduct, performance, attendance, or behaviour of caregivers.
• Clients are encouraged to use the optional verification add-on for additional assurance.
• The platform is not liable for any direct, indirect, or consequential loss arising from the client-caregiver engagement.

10. Misuse of platform

Users shall not:

• Share false, misleading, or fraudulent information
• Misuse caregiver personal data or contact information
• Attempt to bypass the platform's subscription or verification policies
• Solicit caregivers off-platform to evade fees
• Use the platform for any unlawful or harmful purpose

Violation may result in account suspension or permanent removal, with no refund of any fees paid.

11. Privacy

The platform collects and processes personal information (name, phone, location, requirement details, etc.) to deliver its services. Our Privacy Policy is published on this website. For a copy or any privacy-related query, please contact support using the details in Section 12.

12. Grievance redressal and support

In accordance with applicable Indian IT Rules, the Grievance Officer for Dil Se Care At Home is reachable through:

• Phone / WhatsApp: +91 93257 22171
• Email: support@dilsecareathome.com

Any complaints, queries, or grievances regarding the platform can be raised through the above channels and will be acknowledged within reasonable time as per applicable law.

13. Changes to these terms

The platform may update these Terms from time to time. When the Terms are updated, users will be prompted to review and accept the latest version on next app launch. Continued use of the platform after acceptance constitutes agreement to the revised Terms.

14. Governing law

These Terms are governed by the laws of India. Any dispute shall be subject to the exclusive jurisdiction of the courts at Nagpur, Maharashtra.

15. Agreement confirmation

By creating an account and using the platform, you confirm that:

• You have read and understood these Terms
• You agree to follow all platform policies
• You accept the subscription, verification, refund, and communication conditions